Exchange and Refund Policy

Greetings from Nusrat Sultana,

We are delighted that you've chosen to explore our hand-embroidered treasures. Our commitment to your satisfaction is unwavering, and we are here to ensure that your experience with us is nothing short of exceptional. In the rare instance that your selection doesn't perfectly match your expectations, our Exchange Policy is designed to provide a seamless and accommodating solution.

Our Promise: We understand that sometimes, the colors might not be an exact match or the dimensions not quite as anticipated. That's why we gladly offer exchanges within 3 days of your purchase.

Simple Steps for Exchanging:

  1. Get in Touch: Reach out to our dedicated customer support team through Kindly share your order details and the reason for the exchange. Your satisfaction is our priority, and we're here to guide you through the process.
  2. Select Your Replacement: Browse our enchanting collection and choose the new item you wish to receive in exchange. In case of a price difference, we'll assist you with the necessary adjustments.
  3. Return with Care: Safely package the item you'd like to exchange, ensuring it's in its original condition and packaging. Don't forget to include a copy of your purchase invoice. Ship the package to the address provided by our customer support team.
  4. Enjoy Your New Pick: Once we receive the returned item and confirm its condition, we'll promptly dispatch your selected exchange item. Your happiness is our joy, and we'll keep you updated every step of the way.

Why Choose Exchanges?

  • Quality Assurance: Each of our hand-embroidered pieces is crafted with love and meticulous attention to detail. We stand by the quality of our creations.
  • Diverse Collection: Our curated selection ensures that you'll find the perfect replacement that resonates with your style and preferences.
  • Customer-Centric Support: Our friendly customer support team is always ready to assist you. Feel free to ask questions, seek recommendations, or share your concerns.

Exclusions: Please note that certain situations are not eligible for exchange:

  • Items showing signs of wear, alteration, or damage after receipt.
  • Custom-made or personalized orders tailored specifically to your requests.

At Nusrat Sultana, we're honored to be part of your journey in discovering timeless hand-embroidered treasures. Our exchange policy reflects our commitment to your contentment. Should you have any queries or require further clarification, please don't hesitate to contact us. Your satisfaction remains our paramount goal.

Thank you for entrusting us with your aspirations for elegance and beauty.

Warm regards,

Nusrat Sultana Official Team